Last updated: July 30, 2026
Shipping Destinations
We ship only to addresses in the United States mainland, including the 48 contiguous states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, or international addresses at this time.
Shipping Costs
- Free Shipping on orders over $30
- Orders under $30 will be charged a flat shipping fee of $5.99
Processing & Delivery Time
Orders are processed within 1–2 business days after payment confirmation.
Daily Order Cut-off Time: Orders placed before 2:00 PM Pacific Time (PT) on business days are usually processed the same day. Orders placed after 2:00 PM PT will be processed the next business day.
Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the next business day.
We offer Standard Shipping on all orders. Once shipped, delivery typically takes 5–7 business days under normal conditions.
Please note that actual delivery times may vary due to carrier operations, weather conditions, public holidays, or periods of high shipping volume.
Taxes
Sales tax is calculated at checkout and included in your total when applicable.
Order Tracking
You will receive a tracking number by email after your order ships.
Contact Us
Email: service@frmbox.com
Phone: +1 213-838-9589
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time (PT / UTC-7 or UTC-8)
We are closed on weekends and public holidays. We usually reply within 1–2 business days.
U.S. Returns Address:
550 S Hope St, Los Angeles, CA 90071, USA (Designated return center – please contact us for label and instructions)